Frequently Asked Questions

• Visit our online booking engine
• Select a one-way, round trip or multi-city trip
• Choose your departure and destination stations, as well as your travel dates
• Indicate the date of travel
• Indicate the ticket Type
• Click Book Now

Please note:

• If the date or time of travel is not the same for all travellers, you will have to book separate tickets for each traveller.

On the "Passengers" screen, for each qualifying passenger:

• Select the discount type for which you have a code.
• Enter the discount code in the "Discount code" field (ex: 52833).
• No serial number is needed.
• Your total fare will be recalculated after you click on the "Continue" button.
• Tickets must be picked up at a VIA ticket counter (mail service is not available for promotional discount tickets).
• You must present or surrender your proof of entitlement for the discount at the time of ticket issuance.

If you're purchasing tickets or products online, you must use a credit or a debit card (not all debit cards are accepted). Should you purchase your tickets in person at a VIA ticket counter, you may pay in cash as well.

You can also pay for tickets with a VIA Rail gift card or by redeeming your VIA Préférence points.

When booking online, if you get a message saying that there is a problem with the credit card gateway, this means that the communication line between the booking engine and the credit card company is down.

Please try again later.

Your booking confirmation is automatically e-mailed as soon as the transaction is completed.

The confirmation will contain details of the trip, the total fare charged to the credit or debit card as well as reference and booking numbers. You can even print it for your convenience!

Note: If you have not received your confirmation within 15 minutes of making your booking, it is possible that you entered the wrong e-mail address or that you misspelled your e-mail address on the form, or that the server for your mailbox is inaccessible.

For an online booking , log in with your profile, then click on View My Trips. You will be taken directly to your existing bookings. Click on Detail next to the booking you want to check.

Please note that if you requested a change to your existing booking, this change was treated manually and will not be reflected online . So if you try to view such a booking, you will see only the original details.

A booking made by telephone cannot be viewed online and cannot be paid for online. Call 1 888 VIA-Rail (1 888 842-7245), go to the ticket counter of a VIA station or see a Travel Agent.

If you forget your user name or password, click on Forgot your password or your username? in the login window. You will be asked to enter your e-mail address.

You will then receive instructions by e-mail on how to create a new password.

Corporate rates and corporate accounts have been negotiated by some corporations with Network Rail's marketing department.

• You must log in with your profile.
• Select " Corporate rate" in the "Discount Type" drop down menu
• Write the corporate account number in the "Discount code" box

On the "Passengers" screen, for each qualifying traveller:

• Select " Corporate rate" in the "Discount Type" drop down menu
• Write the corporate account number in the "Discount code" box
• No serial number is required
• Your total fare will be recalculated after you click on the CONTINUE button.
• Print your ticket at home or display it on your mobile or tablet.
• You must carry your Corporate ID when travelling on a corporate rate.